Privacy Policy

This Privacy Policy explains how Cold Script Lab ("we", "us", "our") collects, uses, stores, discloses and protects personal information when you visit our website, create an account, use our AI script generation tools, contact us, or otherwise interact with our business.

We are committed to handling personal information in a transparent and secure way.

2. What information we collect

We may collect personal information including:

• your name
• your email address
• your business name
• your billing and payment details
• your account login details
• information you submit into our forms, prompts, script fields, questionnaires, and support requests
• communication records between you and us

We may also collect business-related content you choose to input into the platform, such as:

• offer details
• target audience details
• sales messaging
• objections
• product or service descriptions
• outreach preferences
• generated script history

3. How we collect information

We collect personal information in a range of ways, including when you:

• visit our website
• fill out a form
• create an account
• purchase a product or subscription
• enter prompts or business information into the platform
• contact us
• interact with our emails, ads, or landing pages
• use cookies and analytics tools on our website

4. Why we collect and use your information

We collect, hold, use and disclose personal information for purposes including:

• providing access to our website, software, and services
• generating cold outreach scripts and related outputs
• processing payments and managing subscriptions
• creating and managing user accounts
• communicating with you about your account, orders, updates, or support requests
• improving our website, scripts, services, and user experience
• monitoring platform usage, performance, and fraud risks
• sending marketing communications where permitted by law
• complying with legal obligations and resolving disputes

5. AI-generated content and user inputs

When you use our script generation platform, you may submit prompts, business information, offer details, target market information, or other content to generate scripts and related outputs.

We may use this information to:

• provide the requested script generation service
• maintain and improve the performance, reliability, and safety of the platform
• troubleshoot errors, misuse, or abuse
• analyse product performance and user experience

You should not submit sensitive personal information, confidential third-party data, or any information you are not authorised to share unless you are comfortable with that information being processed through our systems and service providers.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

• payment processors
• cloud storage providers
• customer support tools
• CRM or automation platforms
• contractors, developers, and service providers who help operate our business
• legal, regulatory, or government authorities where required by law

We disclose information electronically through secure systems, software integrations, APIs, dashboards, payment gateways, email systems, and cloud-based service providers.

7. Cookies and analytics

We may use cookies, pixels, tags and similar technologies to:

• keep the website functioning properly
• understand website traffic and user behaviour
• improve marketing performance
• remember user preferences
• track referrals, affiliates, or conversions

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website or platform may not function properly.

8. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures may include:

• secure hosting environments
• password protection and access controls
• encrypted connections using SSL/TLS
• restricted staff or contractor access
• software and plugin updates
• monitoring for unauthorised activity
• secure payment processing through third-party payment providers

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before processing your request.

10. Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, we take reasonable steps to destroy it or de-identify it where appropriate.

11. Third-party links and services

Our website or platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date shown at the top.